Are community
associations required to protect residents from the criminal acts of third
parties?
This question usually arises after press reports of a crime committed in a condominium community for which the association is being sued. Until fairly recently, the generally
accepted answer was – no. While boards might be required in some circumstances to address the criminal acts, or potential criminal acts of residents – for example, when one resident threatens to harm others – they had no obligation to protect residents from burglaries, assaults, rapes or other crimes committed by third parties who had no relationship with the association.
That long-standing
assumption was turned on its head by a 2022 Massachusetts Superior Court
decision (Field, et. al. v. Highbridge Concierge, Inc., et al.), which
held that boards do, in fact, have an obligation to try to prevent crimes they
could reasonably foresee. The underlying crime was horrific (an outsider gained
access to a penthouse owned by two doctors and murdered them), and the evidence
provided a good illustration of bad facts making bad law. Among other problems, the condominium board
was aware of security flaws but failed to address them.
While acknowledging that
condominium associations are not landlords, the court found that they
nonetheless have the same duty “to exercise due care for the residents’ safety
in those areas under the association’s control. “That duty exists, the court
said, if potential threats are “reasonably foreseeable.”
The decision raised two
obvious questions: How do you define
“reasonably foreseeable” threats and what are associations required to do about
them. The answers fall short of being “crystal
clear,” but it is possible to offer some general guidance that may help boards
address security concerns in their communities and reduce the association’s
liability risks.
Do Something
The key takeaway from the
Field decision is a variation on the standard advice to citizens: “If
you see something, say something.” For boards, the advice is: “If you know
something, do something.” If you know a lock on an entry to the common area is
broken, fix it; if you know the light bulbs in the parking garage are out,
replace them. Evidence that they knew
about security problems and ignored them was damning for the defendants in the Field
case.
What makes a crime
“foreseeable?” If five cars have been
stolen from your garage in the past two months, that is a risk the board can
identify and should address. But how
could the board possibly foresee that a car would be stolen if cars have never
been stolen from the garage before?
The answer is, your risk
assessment shouldn’t focus only on what has happened within your condo
community. Due diligence for the board
includes knowing what is happening in the surrounding neighborhood. If there
has been a rash of burglaries nearby, you can reasonably conclude that owners
in your community might be targeted. This is a crime you can reasonably
foresee.
If you have information
about criminal activity in your community or nearby, share that information
with owners. Remind them periodically in newsletters and other communications
to check their own locks, to be aware of their surroundings, to call the police
if they feel threatened, and to report any security concerns (broken locks,
overgrown shrubs, etc.) to the board or the manager.
Reducing Litigation Risks
Boards are concerned, or
should be, about reducing the risks that community residents will be
harmed. These are, after all, your
neighbors. But boards also must be concerned about the possibility that the
association will be sued for negligence by residents who are victims of third
party criminal acts.
Unfortunately, there is
no amount of money associations can spend on security, no measures they can
implement and no protocols they can follow that will ensure they won’t be
sued. But boards can take steps that may
reduce the association’s litigation risks and strengthen its defense if it is
sued. The first item on this list is something
boards should not do:
1.
Don’t do or say or hint at anything that
might lead residents to assume the association is guaranteeing their safety. If
residents have reason to believe the association is responsible for protecting
them, they will almost certainly sue if something goes wrong.
2. Be proactive. Boards or managers should inspect the property periodically to identify maintenance related security concerns and address them. If you are sued for negligence, “We inspect the property weekly and all the lights were working two nights before the attack,” will sound a lot better to a judge or jury than, “No one told us the lights were out” or “We knew but we hadn’t gotten around to fixing them.”
3. Use common sense. You don’t have to adopt the most expensive high-tech security measures installing stronger common area doors or better locks, adding lighting, trimming bushes and shrubs so they don’t create natural hiding places or obscure windows and doors are all reasonable, low-cost steps associations can take to improve security.
4. Install cameras in lobbies, parking garages, and near entrances. But don’t call them security cameras. Call them surveillance cameras and emphasize that they will not be monitored 24/7 but rather will record actions in portions of the common areas, but won’t prevent them.
5. You don’t have an obligation to install cameras, but if you do, you will incur an obligation to maintain them. Remember, we’re talking about reducing litigation and liability risks. The owner robbed at knifepoint in the parking lot will have a reasonable claim if it turns out that the security camera located there has been broken for six months and the board has ignored multiple requests to repair it.
6. If you add a security feature, think carefully before removing it. If the board decides it no longer needs the security guard it had hired, document the reason for that decision and make sure owners understand it. Boards arguably face greater liability risks by eliminating an existing security measure than by never providing it in the first place.
7. Consider hiring a security expert to
recommend measures you might add or improve.
But don’t request a written report.
The board’s decision not to implement some recommendations could be used
as evidence in a negligence suit. “If
the board had only hired round-the-clock security guards, I would never have
been robbed.” The board can certainly
consider the costs when evaluating different security measures. But a decision
that seems fiscally responsible to the board may look like something else to a
court considering the association’s potential negligence in a wrongful death
suit like the one that produced the Field decision. “How much is a life worth” is a question you
definitely don’t want to have to answer in court.
How much should boards do
– and how much are they required to do – to address security issues? These are different questions, the answers to
which will be different in different communities.
But when they are
debating the pros and cons of specific security measures, board members might
do well to remember that as a general rule, we are more likely to regret the things
we don’t do.
Co-chair of REBA’s
Legislation Matt Gaines is a partner in the Braintree firm of Marcus, Errico,
Emmer & Brooks P.C, concentrating his practice on commercial and
residential real estate acquisitions, as well as condominium and community
association law. Matt can be contacted
at mgaines@meeb.com.





